Step 01
Connect
Plug in your channel, your catalogue and your team. We bring the reference structure for your industry, you bring your data.
Live in production across multiple industries
Customer conversations, answered around the clock.
Monaeva handles your messages, mail and calls under one AI workforce. Replies are calm, consistent and on brand, so your team stays focused on the work that matters.
No card. No setup fee. Reply within one business day.
www.monaeva.com/dashboard
WhatsApp
John Doe, Dealer 42
Hi, do you have SKU-ABC123 in stock? We need three units.
Monaeva, 1.1s
Hello John. The closest match in your catalogue is Product A, reference stock 8 units. Should I forward your request to the sales desk?
John Doe, Dealer 42
Yes please, route it to my account manager.
Monaeva, 1.1s
Forwarded to the sales desk under reference #A-9341. The team will reach out shortly to confirm pricing and shipping.
Full thread: 1.2 seconds
Voice02:43
Caller
I would like to ask about a filler appointment for Monday afternoon.
Assistant
Of course. Mondays at 14:00, 15:30 and 17:00 are usually open. Would you like me to forward a booking request to the clinic team?
Caller
15:30 please.
Assistant
Forwarded for 15:30 on Monday. The clinic will reach out shortly to confirm and share the details.
280ms
Avg pickup
higher
Routing accuracy
0
Missed calls
Trusted across
Industrial automationB2B distributionAesthetic clinicsSpare partsHospitalityReal estate
How it works
From setup to live, in one afternoon.
A clean path from first connection to your customers feeling the change. No big-bang rollout, no integration weeks.
Step 02
Tune
Set your brand voice, working hours and handover rules. Pick whether the assistant runs in dealer, open or hybrid mode.
Step 03
Go live
Your assistant starts replying in your tone. You monitor from one panel, your team focuses on the conversations that need a human.
Why Monaeva
More than a tool. An assistant for your whole team.
A backbone built around your business rules. Not a one-size template, not a black box. It runs in your voice, on your data, with you in control.
1.2s
Avg. response
24/7
Coverage
100%
Continuity
Instant message replies
When a customer writes, the answer arrives in about a second. It speaks in your tone, with your catalogue.
Calls answered with care
Real phone calls handled end to end. Bookings made, questions answered, handover ready when needed.
Built for your industry
From industrial distribution to clinics, each industry gets its own structure and reference dataset.
Tuned to your domain
Recognises the products, codes and everyday phrasing of your sector. Not a generic chatbot.
Connects to your stack
Plug into the systems you already use. Your data stays where it is, the assistant queries it on demand.
Multilingual from day one
Regional phrasing, abbreviations and mixed-language messages handled naturally.
Enterprise security
Strict access control, full audit trail, isolated data per account.
Always on
Weekends, holidays, seasonal peaks. Same quality, same response time, same price.
Multi-brand and multi-branch ready
Run dozens of branches and hundreds of users from one panel. Permissions and visibility tuned per role.
Plans
Three plans, one assistant.
Start with Reactive Core. Add Proactive Messaging and Voice Assistant when you need them. Same backbone, same panel, same brand voice.
Currency
Most chosen starting point
Reactive Core
Unlimited inbound conversations, dealers and users
$79/ month
Plus tax. No setup fee. Monthly cancellation.
- Unlimited inbound messages and mail
- Unlimited dealers and users
- Smart product and code matching
- Industry-specific catalogue structure
- Replies tuned to your brand voice
- Live monitoring panel
- Always on, no shifts to plan
- Live with sample data in under an hour
Customers ask about stock, prices and alternatives at all hours. The answer lands in seconds. Our team can focus on the deals that need a human.
Truly unlimited inbound
We do not meter inbound messages. Your monthly plan stays flat as your traffic grows.
One panel, every channel
Messages, mail and phone all flow through the same brain and the same panel.
See your monthly in seconds
Shaped to your traffic, your monthly estimate in seconds.
Move the sliders. The most efficient plan is picked for you automatically. No hidden lines, no surprise bills.
Currency
Customers write to me
Every inbound question, on every channel, answered in seconds.
Estimated inbound messages per month500 messages
Unlimited under Reactive Core. Volume can grow freely.
Customers call me
Calls answered, appointments booked, handover ready when it matters.
Estimated inbound minutes per month0 min
I send messages to customers
Pick reminders, campaigns, or both. Sliders let you size each one separately.
You can pick reminders, campaigns, or both. Each adds its own pack.
I call customers
Outbound calling. Tailored to your account.
Outbound pricing depends on call length, line profile and weekly volume. We design it with you on the demo call.
Estimated monthly
$79/ month
Reactive CoreREACTIVE
Unlimited under Reactive Core. Volume can grow freely.
$79
Encrypted submission. Reply within one business day.
Pricing FAQ
Plain answers about pricing.
What it costs, how billing works, what happens if you scale up or pause. No surprises.
Yes. The starter tier runs without a card for two weeks across one channel, with full feature access. Add a card to keep going or switch off at any time.
Industries
Not a generic bot. It speaks the language of your sector.
Every industry brings its own structure, its own jargon, its own typical questions. Monaeva runs with that knowledge built in.
Industrial automation
Recognises PLC, HMI, sensor and drive codes from major brands. Suggests alternates when stock is short.
Validated catalogues
B2B distribution
Dealer orders, stock checks, discount queries. An order desk that runs around the clock.
Unlimited dealers
Aesthetic and clinic
Books appointments, knows clinician availability, sends reminder calls. Drives no-show rates down.
Higher occupancy
Spare parts and service
Chassis numbers, part codes, compatibility data. Closes sales for customers who would otherwise hesitate.
Always on quoting
Hospitality and retail
Reservations, menu, campaign news. Every branch speaks with one consistent voice.
Multi-branch
Real estate
Knows your portfolio. Pairs the right property with the right buyer and the right agent.
Large portfolios
Use cases
Three shapes of inbound, one assistant.
Concrete operations Monaeva handles today. Names anonymised, shape kept honest.
Brand with regional dealers
Centralised brand voice across 40+ dealer numbers.
- Before: Each dealer wrote its own replies, tone drifted, brand had no view.
- After: One brand voice profile, per-dealer drill-down, central knowledge base.
B2B parts shop, mixed inbox
Mail, voice and WhatsApp triaged under one panel.
- Before: Quotes lost between staff inboxes, after-hours requests forgotten by morning.
- After: Every inbound parsed, routed to the right rep, with a quick reply ready.
Service business with after-hours pressure
Out-of-hours customers stay reassured until staff resume.
- Before: Voicemail and unread mail piled up, callbacks were a guessing game.
- After: Custom greeting per channel, handover to staff during hours, no missed lead.
Brand voice gallery
One question, four voices.
Same question, four brand voice profiles. Pick the closest to your style and tune from there.
Warm
Friendly first, action right after.
Customer asks
Hi, is anyone there?
Assistant reply
Hi there! Yes, we are here. How can we help today?
Professional
Formal greeting, structured reply.
Customer asks
Could you confirm your business hours?
Assistant reply
Good day, Our live staff is available Monday to Friday, 09:00 to 18:00 local time. Outside those hours this assistant handles your request and routes urgent matters to the on-call team.
Playful
Light tone, direct answer.
Customer asks
Do you ever sleep?
Assistant reply
Not really. The assistant is on round-the-clock. Live humans come in Mon to Fri.
Expert
Specs first, sales talk last.
Customer asks
Do you stock the SIMATIC S7-1200 PLC?
Assistant reply
Yes, three SKUs in stock (1211C, 1212C, 1214C). Lead time is same-day for orders before 14:00. I can route to sales for a quote with current pricing.
Brand voice profiles are templates. Edit any line in your account settings.
Who it is for
Brands, dealers and independents.
One platform, three shapes. Pick the shape that matches your operation and add channels at your own pace.
Brand owners
Roll out one assistant across your dealer network, keep the brand voice, see every dealer's traffic in one place.
- Add or remove dealers without rewriting prompts
- Cross-dealer activity feed and per-dealer drill-down
- Knowledge base shared by default, dealer-specific overrides
Dealers
Single dealer account with channels for WhatsApp, voice and mail. Sales reps work on their own day view.
- Receive inbound on your dealer numbers
- Sales reps see their conversations and quick-reply templates
- Out-of-hours templates and per-channel greetings
Independents
Single shop, single channel mix. Customer-facing assistant that answers around the clock without extra staff.
- No dealer or user cap, simple flat plan
- Add channels as your demand grows
- Cancel any month, no annual contract
What changes for your team
Lighter load, steadier customer experience.
Your team is freed from repetitive questions. Your customers feel a calm, consistent voice every time they reach out.
Less time on repeat questions
The same five questions arrive every day. Your team stops handling them and gets back to higher-value work.
Consistent answers, every time
Quality does not depend on who picked up the phone. Same tone, same accuracy, every day.
Steady through busy seasons
Peaks and quiet weeks land the same way. No scramble, no missed messages, no overflow.
Happier teams, happier customers
When customers get answered fast, satisfaction rises. When your team is freed up, retention rises with it.
Why teams switch
Built differently.
Classic live chat and self-service portals each solve a slice. Monaeva brings calls, messaging and mail under one brain.
What you get
Live chat
Help portal
Monaeva
- Voice + WhatsApp + Mail in one panelLive chatHelp portalMonaeva
- Replies around the clockLive chat+/-Help portalMonaeva
- Native multilingualLive chat+/-Help portal+/-Monaeva
- Brand voice and toneLive chat+/-Help portalMonaeva
- Unlimited users and dealersLive chatHelp portalMonaeva
- No card required to startLive chatHelp portal+/-Monaeva
Categories are generic comparisons. Specific products vary.
Frequently Asked Questions
Everything except billing.
You can be live with sample data in under an hour. Connecting your own catalogue and customer base typically takes one to five business days depending on volume. We do not charge a setup fee.
Request demo
See it live in your own industry, in 30 minutes.
We bring your industry to life with our reference catalogue. You send messages, the assistant answers. If you like what you see, your account is activated within one business day.
- Demo call is free
- No card and no commitment
- Live scenario in your own industry
- Same-day account activation possible